Shipping & Return Policy

Shipping Policy

At Toymetry, we work with trusted suppliers to bring you quality educational toys. Because of this, please review our shipping details below before placing your order.

Processing Time

Orders are processed within 1-3 business days after payment is confirmed. You will receive a confirmation email once your order has been placed.

Shipping Time

Standard shipping typically takes 7-15 business days, depending on your location and the specific item ordered. Some items may arrive separately if your order contains multiple products, as they may ship from different fulfillment centers.

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery location. We occasionally offer free shipping promotions, which will be clearly noted on our website.

Tracking Your Order

Once your order ships, you will receive a confirmation email with tracking information so you can monitor your package's journey.

Delays

While we do our best to ensure timely delivery, please note that customs processing, high demand, or carrier delays may occasionally extend delivery times beyond the estimated window.

Return Policy

Eligibility

We accept returns within 30 days of the delivery date. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

How to Start a Return

To initiate a return, please contact us at support.toymetry@gmail.com with your order number and reason for return. Our team will provide you with instructions on how to proceed.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-10 business days.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue, and we will arrange a replacement or refund at no additional cost to you.

Non-Returnable Items

For hygiene and safety reasons, certain items (such as opened baby items) may not be eligible for return unless defective. Please contact us if you have questions about a specific product.

Contact Us

If you have any questions about shipping or returns, reach out to us anytime at support.toymetry@gmail.com.