Shipping & Returns

Find the details in our Shipping Policy and Return & Refund Policy.

Shipping

Last updated: September 22, 2026

Thank you for shopping with Toymetry. Please review these details before placing an order.

Where we ship

We currently offer shipping to eligible addresses in the United States. Available delivery methods and any location restrictions are shown at checkout.

Order processing

Orders are processed within 1–3 business days after payment is confirmed. Business days exclude weekends and public holidays. You will receive an order confirmation by email.

Estimated delivery

Standard shipping typically takes 7–15 business days after processing, depending on the item and destination. These are estimates rather than guaranteed arrival dates. Items in the same order may arrive separately because they can ship from different fulfillment centers.

Shipping charges and taxes

Shipping charges and applicable taxes are shown at checkout before you pay. Any free-shipping promotion will state its conditions on the website.

Tracking

Once your order ships, we will email the available tracking information. Tracking updates may take time to appear after a carrier receives the parcel.

Address changes and cancellations

Check your delivery address before ordering. If you need to request a correction or cancellation, email support.toymetry@gmail.com with your order number as soon as possible. Changes may not be possible after processing or shipment.

Delayed or missing orders

If your order has not arrived within the estimated window, contact us so we can investigate. Carrier delays, customs processing or high demand can affect transit. If we cannot ship within the stated processing period, we will contact you about the delay and your options, including cancellation and a refund for unshipped items where required by law.

Damaged or incorrect deliveries

Contact us promptly if an item arrives damaged, defective or incorrect. See our Return & Refund Policy for the next steps.

Contact

Email support.toymetry@gmail.com and include your order number. Please do not email payment card details.

Returns & refunds

Last updated: September 22, 2026

30-day returns

We accept eligible returns requested within 30 days of delivery. Items must be unused, in the same condition you received them and in their original packaging. Please keep your order confirmation or other proof of purchase.

Start a return

Email support.toymetry@gmail.com with your order number and the item you wish to return. We will provide return instructions, the correct return address and information about any applicable return-shipping costs. Please contact us before mailing an item; do not send returns to a manufacturer or an address on a parcel without instructions from us.

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved. Approved refunds are processed to the original payment method within 5–10 business days. Your bank or payment provider may need additional time to post the credit. If you have not received an expected refund, contact us with your order number.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us within 7 days of delivery if possible, with photos of the issue and your order number. We will arrange a replacement or refund at no additional cost to you. This request for prompt notification does not limit any rights you have under applicable consumer law.

Items with hygiene restrictions

For hygiene and safety reasons, certain opened baby items may not be eligible for a change-of-mind return unless defective. Contact us before purchasing if you have questions about the eligibility of a particular product.

Exchanges and cancellations

Contact us if you would like to exchange an item or cancel an order. We will explain the available options based on the order's status and product availability. A cancellation request cannot be guaranteed once an order is processing or has shipped.

Your consumer rights

This policy does not exclude or restrict rights or remedies that cannot be limited under applicable law, including rights relating to faulty, damaged, incorrectly supplied or misdescribed goods.

Need help?

Email support.toymetry@gmail.com. Please do not include payment card details.